Terms & Conditions

Last Updated: November 5, 2026

Welcome to Keepers Collective! These Terms & Conditions ("Terms") govern your use of our website, purchases made through our online store, and interactions with our products and services.

By accessing our website, placing an order, or using our services, you agree to these Terms, subject to applicable law. Please read them carefully before making a purchase.

1. About Keepers Collective

Keepers Collective is a Washington-based business specializing in honeybee-inspired skincare, personal care, and wellness products.

Our products incorporate thoughtfully selected ingredients, including beeswax, honey, propolis, botanical extracts, and other naturally derived ingredients.

Throughout these Terms, "we," "us," and "our" refer to Keepers Collective. "You" and "your" refer to visitors, customers, and other users of our website.

2. Eligibility & Website Use

By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian where required.

You agree to use our website only for lawful purposes and not to engage in activities that interfere with its operation, security, or accessibility.

We reserve the right to restrict access to our website or refuse service when reasonably necessary to prevent fraud, misuse, or unlawful activity, subject to applicable law.

3. Product Information & Availability

We strive to provide accurate product descriptions, ingredient information, photographs, pricing, and availability.

Because many of our products contain naturally derived ingredients, variations in color, aroma, texture, and appearance may occur between batches.

We reserve the right to update product descriptions, discontinue products, limit purchase quantities, or correct errors in product listings.

Product availability is subject to change without notice.

We make reasonable efforts to ensure that product information is accurate, but occasional typographical errors, inaccuracies, or omissions may occur.

4. Pricing & Payment

All prices are displayed in U.S. dollars unless otherwise indicated.

Applicable taxes, shipping charges, and other fees will be presented during checkout.

We reserve the right to modify product prices or promotional offers at any time. Price changes will not affect orders already accepted, except where permitted by law.

Payments are processed securely through Shopify and authorized payment providers.

By submitting an order, you authorize the applicable payment charges and confirm that you are authorized to use the selected payment method.

5. Orders & Order Acceptance

After placing an order, you will generally receive an electronic confirmation.

Receipt of an order confirmation does not necessarily constitute final acceptance of an order.

We reserve the right to cancel or decline an order for legitimate reasons, including suspected fraud, product unavailability, payment issues, or material pricing errors.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

Customers are responsible for providing accurate billing, shipping, and contact information.

6. Subscribe & Save Program

Keepers Collective offers a Subscribe & Save program that provides discounted pricing on eligible products in exchange for recurring purchases.

By enrolling in Subscribe & Save, you authorize recurring payments and deliveries according to your selected subscription frequency.

New subscriptions are offered with a minimum commitment of three (3) completed deliveries, including the initial purchase, as disclosed at enrollment and subject to applicable law.

After completing the minimum commitment, subscriptions continue automatically until canceled.

Recurring charges, subscription management options, cancellation eligibility, and other program conditions are described in our separate Cancellation Policy and the terms presented at enrollment.

Customers are responsible for reviewing and agreeing to applicable subscription terms before purchasing.

Nothing in these Terms limits cancellation rights provided by applicable law.

7. Shipping & Delivery

We make reasonable efforts to process and ship orders within the timeframes communicated on our website or during checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Shipping delays may occur due to carrier disruptions, weather conditions, holidays, product availability, or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

If a package is lost, damaged, or incorrectly delivered, please contact us so we can review the situation and assist with an appropriate resolution.

Shipping-related rights and responsibilities remain subject to applicable consumer protection laws.

8. Returns, Refunds & Exchanges

Eligible purchases are subject to our Returns & Refunds Policy.

Due to the personal nature of skincare and body care products, certain items may be ineligible for return once opened, used, or tampered with.

Customers should review our Returns & Refunds Policy before making a purchase.

Nothing in these Terms excludes any rights or remedies available under applicable law for defective, damaged, or incorrectly supplied products.

9. Bee-Derived Ingredients & Allergies

Many Keepers Collective products contain bee-derived ingredients, including beeswax, honey, propolis, and other hive-derived substances.

These ingredients may cause allergic reactions or sensitivities in certain individuals.

Customers are responsible for reviewing product ingredient lists and following usage instructions.

If you have known or suspected allergies to bee-derived ingredients, botanical extracts, fragrances, essential oils, or other ingredients, consult a qualified healthcare professional before use.

We recommend patch testing new topical products before widespread application.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical attention when necessary.

Please review our Bee-Derived Ingredients & Product Safety Notice for additional information.

10. Cosmetic & Wellness Product Disclaimer

Unless expressly identified otherwise, Keepers Collective skincare and personal care products are intended for cosmetic purposes.

Information provided on our website, product packaging, educational materials, and marketing communications is intended for general informational purposes.

Our cosmetic products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions and educational information should not be interpreted as medical advice.

Customers should consult a qualified healthcare professional regarding specific medical conditions, allergies, or health concerns.

Individual experiences and results may vary.

11. Promotions, Discounts & Gift Cards

Promotional offers, discount codes, and special pricing may be subject to additional conditions, expiration dates, or product exclusions.

Unless otherwise stated, promotional discounts cannot be combined.

We reserve the right to modify or discontinue promotions prospectively, subject to applicable law.

Gift cards, when offered, are subject to the terms disclosed at purchase and applicable gift card laws.

12. Intellectual Property

All original content on the Keepers Collective website, including product descriptions, photographs, graphics, logos, branding, written materials, and other creative content, is owned by Keepers Collective or used with appropriate permission.

Such content may be protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without prior written authorization, except as permitted by law.

13. Customer Reviews & Submitted Content

Customers may have opportunities to submit product reviews, testimonials, photographs, or other content.

By voluntarily submitting content for publication, you represent that you have the necessary rights to share it and that it does not violate the rights of others.

You grant Keepers Collective a nonexclusive, worldwide, royalty-free license to display, reproduce, and use submitted content in connection with our business and marketing, subject to applicable law and any permissions or limitations agreed upon when the content is submitted.

We reserve the right to moderate or remove content that is unlawful, fraudulent, abusive, or otherwise inappropriate.

We do not guarantee publication of submitted reviews or other content.

14. Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by Shopify, payment processors, shipping carriers, subscription platforms, and other providers.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control, except as required by applicable law.

15. Disclaimer of Warranties

We make reasonable efforts to provide accurate product information and products that meet applicable quality and safety requirements.

To the extent permitted by applicable law, our website and its informational content are provided on an "as available" basis.

We do not guarantee uninterrupted website access or that our website will always be free from technical errors.

Nothing in these Terms disclaims warranties, consumer protections, or other rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Keepers Collective will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products where such limitations are legally permitted.

Nothing in these Terms limits or excludes liability for personal injury caused by negligence, defective products, fraud, willful misconduct, or any other liability that cannot legally be limited or excluded.

These provisions do not affect customers' non-waivable statutory rights.

17. Privacy & Personal Information

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are described in our separate Privacy Policy.

By using our website, you acknowledge that you have been provided access to our Privacy Policy.

18. Changes to These Terms

We may revise these Terms periodically to reflect changes in our business operations, products, services, or applicable legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Material changes affecting existing contractual commitments will be handled in accordance with applicable law.

19. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws of another jurisdiction apply.

Any disputes arising from these Terms will be handled in accordance with applicable law and the jurisdictional requirements governing the dispute.

20. Contact Information

If you have questions about these Terms & Conditions, your purchase, or our products and services, please contact us:

Keepers Collective
Snoqualmie, Washington, USA
Email: contact@thekeeperscollective.com

Thank you for supporting Keepers Collective and our commitment to honeybee-inspired skincare and